Frequently Asked Questions
Everything you need to know about your dance gear and orders.
How do I ensure I am ordering the correct size for ballet shoes?
Sizing for dance footwear varies significantly by brand and style. We recommend referring to the specific size chart on each product page. As a general rule, many professional ballet shoes are sized differently than standard street shoes.
What is your return policy for performance wear?
We accept returns within 30 days of purchase, provided the items are in original condition with tags attached. Please note that for hygiene reasons, tights and undergarments cannot be returned once the packaging has been opened.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout for dancers who need their gear in time for upcoming competitions or recitals.
Do you offer bulk discounts for dance studios and teams?
Yes, we provide special pricing for studio owners and large teams. Please contact our institutional sales department via our contact form to set up a professional account and view volume discount tiers.
How should I care for my leotards and technical fabrics?
To preserve the elasticity and color of your dancewear, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid using fabric softeners or tumble dryers, as high heat can damage the fibers.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We also offer interest-free installment plans through our partner, Afterpay, for larger equipment purchases.